Transforming Hospitality: How we Enhanced the Guest Experience at Papagayo Beach with Oracle Simphony

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Papagayo Beach Resort is thrilled to announce the successful implementation of Oracle Simphony, which has significantly transformed our operations and improve the guest experience. The implementation project went live in April 2023 after a month of preparations, marking a new era in the resort’s service delivery.

Seamless Integration and Enhanced Operations

The integration of Oracle Simphony 21.3 across our six revenue centers, including Micros Workstation 625 and tablets for the beach area, has revolutionized how we serve our guests. These advanced technological solutions have not only streamlined our operations but have also substantially increased our revenue. Guests can now enjoy a faster, more efficient service, enhancing their overall experience during their stay at Papagayo.

Advanced Technology for Superior Service

The installation of Oracle Simphony 21.3 at Papagayo Beach Resort includes: 3 Bars, 3 Restaurants, 1 Beachbar, the lounge area and the use of 5 Tablets.

Additionally, an integrated labor management module for clock-in/out, optimizing staff management, reducing errors, and improving operational efficiency.

Papagayo Beach Resort is very content with the new integrated Hard- & Software solution coupled with the services and skills of Solutech.

H. Musschenga, Executive manager Papagayo Beachclub
Papagayo Beach Resort

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About Solutech
Solutech is a leading provider of hospitality solutions that enhance business operations and improve the customer experience.
With a focus on the ABC islands, the company delivers cutting-edge products and services that drive efficiency and growth.

Our commitment to excellence ensures that our clients receive the best in class support and technology, tailored to meet the unique needs of their business.

Discover more about how Solutech can transform your operations at solutech.cloud or contact us at [email protected].